Leaders in the Office of Enrollment Management work in strategic partnership to provide students with a positive, practical experience throughout all stages of the university enrollment experience. Each brings a wealth of knowledge, experience, and commitment to this collaborative effort.
Kedra Ishop, Ph.D.
Vice Provost for Enrollment Management, Office of the Provost and Executive Vice President for Academic Affairs
Kedra Ishop, Ph.D., is the first vice provost for enrollment management at the University of Michigan – Ann Arbor, reporting to the provost. She is a nationally-recognized expert and speaker on issues in higher education admissions and enrollment, serving on multiple national and international committees and advisory boards related to diversity, affordability, assessment, and admissions and enrollment.
Ishop joined U-M in fall 2014, after a 17-year career in admissions at the University of Texas at Austin. With responsibility at U-M for undergraduate admissions, financial aid, new student programs, and the registrar, the Office of Enrollment Management focuses on U-M’s core values of diversity, excellence, affordability, and access. OEM orients these centrally-administered units to lead U-M’s enrollment functions in a student-centered effort across the institution, utilizing data and analysis to shape strategic directions and ensure an optimal enrollment experience.
In her former role at UT Austin, Ishop was a member of the executive staff of the executive vice president and provost. She directed the operational, recruitment, and fiscal affairs for the Office of Undergraduate and International Admissions, and the operational and fiscal affairs relative to application processing for graduate admissions. An important part of her role was the implementation of state and federally-mandated admissions policy.
Ishop’s professional activities include the College Board Access and Diversity Collaborative, of which she is a founding member and university sponsor; the College Board Low Income Task Force; the International Baccalaureate North America College and University Relations Committee; the Center for Enrollment Research, Policy and Practice Conference; the Harvard University Summer Institute on College Admissions; and the National Collegiate Athletic Association.
She holds three degrees from UT Austin: a bachelor of arts in sociology, a master of education in higher education administration, and a doctorate in educational administration.
Denise Newton, executive assistant
Director, Budget and Finance
Kelly Alber-Drake is the Director of Budget and Finance in the Office of Enrollment Management. In this role, she oversees business operations in the areas of finance, facility operations, and associated support services. She works closely with OEM unit directors to guide short-term and long-term budgetary and business planning.
Prior to joining OEM, Alber-Drake held a number of finance-related roles at the U-M since 2000, including senior business administrator in the Office of Undergraduate Admissions and budgeting intermediate supervisor for Michigan Administrative Information Services.
She holds a bachelor of business administration from Middle Tennessee State University and master of business administration from Eastern Michigan University.
Betsy Erikson Brown, APR
Director, Integrated Marketing Communications
Betsy Erikson Brown, APR, is the director of integrated marketing communications in the Office of Enrollment Management. She was previously the director of marketing and communications in the Office of Undergraduate Admissions. Her team helps the university build and sustain relationships with prospective freshman and transfer students, their parents, and influencers, as well as current students and their families.
Throughout her career, Brown has supported premium brands in the automotive, education, finance, information, and hospitality and tourism sectors through media relations, marketing communication strategy and implementation, and special events. She has also worked as a journalist and taught writing for media at Michigan State University. Brown earned accreditation from the Public Relations Society of America and holds two PRSA Bronze Anvils for excellence in direct mail and print brochures. She also holds a certificate from Leadership Oakland. Brown has been honored for her work by the Council for Advancement and Support of Education, the International Association of Business Communicators, and the Michigan and National School Public Relations associations.
She holds a bachelor of arts in journalism and master of arts in advertising from Michigan State, where she was managing editor of The State News.
Executive Director, Office of Financial Aid
Pamela Fowler is the executive director of financial aid at the University of Michigan – Ann Arbor. She has enjoyed a long and distinguished career in financial aid administration, having also served in senior financial aid management at Eastern Michigan University, the University of Missouri – St. Louis, and Ivy Tech State College. She has been active at the state, regional, and national levels in a wide range of advocacy roles, and has published several articles in the National Association of Student Financial Aid Administrators Student Aid Transcript. Fowler served as the NASFAA national chair for 2011-2012.
A former Midwest Association of Student Financial Aid Administrators president, her MASFAA recognitions include the Purdy Distinguished Service Award and the Meritorious Service Award. NASFAA recognized Fowler’s service with its Regional Leadership Award, Meritorious Achievement Award, and Distinguished Service Award. She has been an active member of the College Board and National Direct Student Loan Coalition, and has served as the national chair of the Coalition of State University Aid Administrators and as a trainer and negotiator for the U.S. Department of Education.
Fowler holds a master's degree in business and corporate communications from the University of Missouri - St. Louis and a bachelor of business administration in accounting from Eastern Michigan University.
Ann Hower, Ph.D.
Director, Office of New Student Programs
Ann Hower, Ph.D., serves as director of the Office of New Student Programs at the University of Michigan – Ann Arbor, responsible for programs that assist new students in making a successful transition – both academically and personally – into the U-M community. She oversees the administration of undergraduate orientation, parent and family programs, Welcome to Michigan, Arts at Michigan, University Mentorship, Transfer Connections, Veterans and Military Services, and the UM Educational Theatre Company. She is active in the Association for Orientation, Transition and Retention in Higher Education and serves on the executive committee for the Council on the Advancement of Standards in Higher Education.
Hower holds a bachelor of science from the University of California, Los Angeles; a master of education from Colorado State University, and a doctorate from Michigan State University. She thoroughly enjoys working at U-M because the students are truly the leaders and the best.
Tracey Cade, office manager
Steve Lonn, Ph.D.
Director of Enrollment Research and Data Management
Steve Lonn, Ph.D., is the director of enrollment research and data management in the Office of Enrollment Management. In this role, Lonn designs and conducts policy research and is responsible for the high-level management and communication of enrollment data. Prior to his current position, Lonn served as assistant director for assessment and evaluation in U-M's Office of Digital Education & Innovation, providing planning, direction, and coordination for assessment and evaluation activities. Lonn's experience at U-M also includes working as a research specialist, analytics specialist, and assistant director of the Learning, Education, and Design Lab.
Lonn earned his doctorate in learning technologies and master of arts in educational technology from U-M. He also holds a bachelor of arts in psychology and religious studies from the University of California, Santa Barbara. His work has been published in several scholarly journals including Computers and Education, The Internet and Higher Education, and Computers in Human Behavior.
Nichele M. Moses
Director, Human Resources
Nichele M. Moses is the Director of Human Resources in the Office of Enrollment Management, working closely with the Vice Provost of Enrollment Management on human resource strategy; diversity, equity, and inclusion efforts; organizational development; and initiative implementation. Prior to her current role, Moses served as human resources business partner for the University of Michigan Health System supporting surgical services and the medical school. Before arriving at U-M, she held a similar role at Western Michigan University in Kalamazoo where she partnered with a new associate provost hired to oversee enrollment management across the state.
Moses has extensive experience in employee relations, project management, and staff training, including the development and execution of new employee orientation programs.
Moses holds a bachelor of business administration in human resources management from Grand Valley State University in Allendale, Mich., and a master of arts in human resources development from Western Michigan.
Stephanie Riegle, Ph.D.
Chief of Staff
Stephanie Riegle, Ph.D., serves as chief of staff for the Office of Enrollment Management. She has been with the office since its inception, and her responsibilities encompass operations, strategic planning, and organizational development. Prior to her current role, she worked in the Office of the Provost for nine years, most recently as the chief of staff, and before that as an assistant vice provost for academic and budgetary affairs. In addition to academic affairs, Riegle’s background includes work in both faculty affairs (at U-M) and student affairs (at the University of Georgia and the University of Minnesota).
Riegle came to U-M in 1999 as a doctoral student in the Center for the Study of Higher and Postsecondary Education and earned her doctorate in 2004. She earned a bachelor's degree in zoology and master's degree in exercise science and physiology from Miami University in Oxford, Ohio.
Associate Vice Provost and University Registrar
Paul Robinson is the university registrar at the University of Michigan – Ann Arbor. His responsibilities include supporting the administrative and academic needs related to student and course data for all 19 schools and colleges. He serves as the chief data steward for student data and student systems at U-M. His office supports all aspects of student records management, registration, course management, room scheduling, examination scoring, teaching and course evaluations, degree audit, enrollment and degree certification, diploma management, institutional reporting, tuition and fee management, and National Collegiate Athletic Association athlete certification.
Robinson has management experience at both private and public institutions where he has been instrumental in the successful implementation of student systems. He serves in leadership positions and committees at U-M, and is active with professional groups in higher education. He is a board member at the Association of American University Registrars, presents at state and national conferences, and serves on various panels. Robinson has also served as chair or team member in several peer reviews of enrollment services at outside universities.
He holds a bachelor’s and master’s degree in public administration from Wayne State University in Detroit.
Allison Carron, executive assistant
Erica L. Sanders
Director, Office of Undergraduate Admissions
Erica L. Sanders is director of undergraduate admissions at the University of Michigan – Ann Arbor. Sanders has served in multiple roles with increasing responsibility in undergraduate admissions, most recently as interim director following four years as managing director. She has also been the director of recruitment and operations, director of review and evaluations, and assistant director for out-of-state recruitment.
She began her career as an admissions counselor shortly after receiving her bachelor of general studies in accounting and secondary education from U-M. Sanders has presented at numerous local, regional, and national conferences on race-neutral admissions policies, essay writing in the context of holistic review, and athletics admissions trends in higher education.
She attended the Harvard Summer Institute on College Admissions and the Executive Education Cycle of Leadership Judgment Program at the U-M Ross School of Business. She is a recipient of the Office of Undergraduate Admissions’ Ultimate Achievement Award and the U-M Distinguished Service Award.
Sharon Kuhn, executive assistant